Payment Policy
At Lukes forge, we offer secure and flexible payment options to ensure a smooth checkout experience.
Accepted Payment Methods
We currently accept the following payment methods, in order:
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American Express (Amex)
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Apple Pay
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Google Pay
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Mastercard
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Shop Pay
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UnionPay
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Visa
All transactions are processed in Australian Dollars (AUD) unless otherwise stated.
Secure Payment Processing
Your security is our priority. All payments are processed using encrypted and PCI-compliant payment gateways to protect your personal and financial information.
Order Confirmation
Once your payment is successfully completed, you will receive a confirmation email with your order details. If you do not receive it, please check your spam folder or contact us directly.
Payment Issues
If a transaction fails or is declined, please verify your billing details or try a different payment method. For any issues during checkout, feel free to contact our support team.
Business Information
Name: Luke’s Forge, operated by Brein Group V.O.F.
Company Name: Brein Group V.O.F.
KvK (Chamber of Commerce) Number: 94765782, ABR / ASIC does not apply.
VAT Number: NL866886205B01
Address: Panovenweg 1, 5708 HR Helmond, Netherlands
Email lukes forge: info@lukesforge.com
Email brein group: info@breingroup.nl
Phone: +61 0489 277 930
Business Hours: Monday – Friday: 4:00 PM – 1:00 AM (NSW). Customers can contact us via email, phone or our contact form We respond within 1 business day.
We always recommend contacting us first — we’re here to help you. We will always do our best to resolve any issue directly and fairly.
If your concern remains unresolved, Australian customers may contact the following official consumer protection portals:
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Australian Competition and Consumer Commission (ACCC) – www.accc.gov.au
Offers guidance on consumer rights and how to make a complaint. -
Australian Financial Complaints Authority (AFCA) – www.afca.org.au
For complaints related to financial services, including banks and insurance.
